Terms of service

TERMS AND CONDITIONS OF SERVICE

MRG Cleaning & Drainage
MRG Cleaning & Drainage LTD
30 Wiltshire Gardens, London N4 1HG
13367309
Info@mrgcleaninganddrainage.co.uk
07752854153

1. INTERPRETATION

In these Conditions, the following definitions apply:

· "Business Day" : a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business.
· "Conditions" : these terms and conditions as amended from time to time.
· "Contract" : the contract between the Company and the Customer for the supply of Services.
· "Customer" : the person or firm who purchases the Services from the Company.
· "Company" : MRG Cleaning & Drainage LTD
· "Services" : the roof cleaning, gutter cleaning, pressure washing, drainage, or any other services to be provided by the Company to the Customer as set out in the Quotation.
· "Quotation" : the written estimate or quote provided by the Company to the Customer.
· "Site" : the premises at which the Services are to be supplied.

2. BASIS OF CONTRACT

2.1. These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
2.2. The Quotation is an invitation to treat. A legally binding Contract is formed only when the Customer provides written acceptance (via email or signed document) of the Quotation, or by verbal acceptance followed by the Company arriving on Site to commence work.
2.3. The Company’s employees or agents are not authorised to make any representations concerning the Services unless confirmed by a director in writing. The Customer acknowledges that it does not rely on any such representations.

3. QUOTATIONS AND PRICING

3.1. Quotations are valid for a period of 30 days from the date of issue, or as otherwise stated in the Quotation.
3.2. All prices are quoted in Pounds Sterling (£) and are exclusive of Value Added Tax (VAT), which shall be added at the applicable rate.
3.3. Whilst every effort is made to provide accurate Quotations, if the Customer requests any changes to the specification for the Services, the Company reserves the right to issue a revised Quotation.

4. ADDITIONAL COSTS AND VARIATIONS

4.1. If, during the course of the work, unforeseen circumstances arise that require additional labour, materials, or equipment (for example, but not limited to, concealed damage to drains, unexpected scaffolding requirements, or hazardous waste disposal), the Company reserves the right to charge additionally for such work.
4.2. The Company will notify the Customer of any such additional costs before proceeding.

5. CANCELLATION AND RESCHEDULING

5.1. The Customer may cancel the booking prior to the scheduled start date.
5.2. Cancellations made less than 48 hours before the scheduled appointment may incur a cancellation charge of £100 to cover administrative and lost opportunity costs.
5.3. If the Company attends the Site at the agreed time and is unable to carry out the Services due to lack of access, unsafe site conditions, or the Customer not being present, the Company reserves the right to charge a abortive call-out fee of £150 Amount] .

6. CUSTOMER OBLIGATIONS

6.1. The Customer shall ensure that the Company has clear and safe access to all areas where the Services are required (e.g., roof space, gutters, drains).
6.2. The Customer is responsible for advising the Company of any known hazards on the Site, including but not limited to asbestos, fragile roofing materials, overhead power lines, buried services, or structural weaknesses.
6.3. The Customer shall ensure that the water supply is available for use by the Company (unless otherwise agreed). If the work requires an external power supply, the Customer must provide a safe connection point.

7. COMPANY OBLIGATIONS

7.1. The Company shall perform the Services with reasonable skill and care.
7.2. The Company shall comply with all relevant Health and Safety regulations.
7.3. The Company shall use reasonable endeavours to complete the Services on the estimated date, but time shall not be of the essence in the performance of the Services.

8. COMPLETION AND CLEAN UP

8.1. The Company will use its best endeavours to remove all debris generated by the Services from the Site and leave the immediate working area tidy. However, due to the nature of some work (e.g., roof cleaning), some residual debris may remain.
8.2. High-pressure washing inherently involves powerful water jets. While the Company takes care, it cannot be held responsible for damage to fragile or poorly maintained pointing, sealants, or tiles that are dislodged due to their pre-existing condition. The Customer accepts that any pre-existing weaknesses may be exposed during cleaning.

9. PAYMENT TERMS

9.1. Payment is due immediately upon completion of the Services on the day of the work, unless alternative arrangements have been agreed in writing.
9.2. The Company accepts payment by [Bank Transfer / Cash / Card].
9.3. The Company reserves the right to charge interest on late payments at the rate of 8% per annum above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.

10. CONSUMER RIGHTS (If the Customer is a homeowner/individual)

10.1. If the Customer is contracting as a consumer, they have certain statutory rights under the Consumer Rights Act 2015, including that services must be performed with reasonable care and skill.
10.2. The Company provides no guarantee or warranty for the Services other than the statutory rights provided by law. For example, the Company does not guarantee that cleaning a roof will prevent future moss growth, or that clearing a drain will prevent future blockages caused by the Customer’s future usage.

11. LIMITATION OF LIABILITY

11.1. Nothing in these Conditions limits or excludes the Company's liability for:

· (a) death or personal injury caused by its negligence;
· (b) fraud or fraudulent misrepresentation; or
· (c) any other liability which cannot be limited by law.
  11.2. Subject to clause 11.1, the Company shall not be liable for:
· (a) loss of profits;
· (b) loss of sales or business;
· (c) loss of agreements or contracts;
· (d) loss of anticipated savings;
· (e) loss of or damage to goodwill; or
· (f) any indirect or consequential loss.
  11.3. The Company’s total liability to the Customer, whether in contract, tort (including negligence), or otherwise, shall be limited to the total price paid for the specific Services giving rise to the claim.
  11.4. The Company is insured for Public Liability up to £[Insert Amount, e.g., 2 Million] .

12. PROPERTY DAMAGE

12.1. The Company will take all reasonable care when working on your property.
12.2. Any visible damage to the property (driveways, patios, roofs) that is caused directly by the Company’s equipment or operative negligence must be reported to the Company within 48 hours of completion of the Services. The Company cannot accept liability for damage reported after this period.

13. FORCE MAJEURE

13.1. The Company shall not be liable for any delay or failure to perform its obligations if such delay results from events outside its reasonable control (including, but not limited to, extreme weather, strikes, or pandemics).

14. GOVERNING LAW

14.1. The Contract and any dispute or claim arising out of or in connection with it shall be governed by the law of England and Wales. The parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

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CUSTOMER AGREEMENT

By accepting a Quotation or allowing MRG Cleaning & Drainage to commence work, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.